SciFinder Scholar Technical Support


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This page provides:

Contact information for the CAS Software Support Team
Answers to the most commonly asked technical questions
Help for software download, installation, configuration, or other technical problems

05/07/2008 - New Mac version of SciFinder Scholar 2007 available - This new version runs on Mac OS X Leopard (10.5) without using Rosetta.

11/08/2007: If you do not have access to the newest version, a quick fix is available for SciFinder Scholar 2007 for Mac OS X (original release version) running on Leopard.

The CAS Software Support Team is available:

Hours:
Phone:

Fax:
E-mail:

7 a.m. - 8 p.m. U.S. Eastern Time, Monday - Friday
800-753-4227 (North America), voice menu option 4
614-447-3731 (worldwide), voice menu option 4
614-447-3854
Request Assistance from Software Support Team

Hours and toll-free phone numbers for Europe

Frequently Asked Questions

Frequent Questions	SciFinder Scholar 2006 - 2007	SciFinder Scholar OSX
How do I install SciFinder Scholar software and site.prf?	Windows	Macintosh
I am not able to login. What should I do?	Windows	Macintosh
How do I transfer references from Scholar into EndNote, ProCite, or Reference Manager?	Windows	Macintosh
Can I Use SciFinder Scholar from Off-Campus?	Yes	Yes

Tips for SciFinder Scholar Key Contacts and IT Staff

Site Administrator Questions	SciFinder Scholar 2006 - 2007	SciFinder Scholar OSX
How does a firewall or proxy server afftect SciFinder Scholar?	Windows	Macintosh
How do I create a Distribution Package for our institution that includes our site.prf file?	Windows	Macintosh
Can Windows and Macintosh computers use the same site.prf file?	NO	NO

If you are using SciFinder Scholar 2004.2 or SciFinder Scholar 2004 for Classic Mac (OS 9.2) please contact your SciFinder Scholar Key Contact to explore upgrade possibilities. As of January 2008, those versions are no longer supported.

Updated 6/23/2008 11:05:19 AM